Microsoft Principal Leader Product Managers 

United States, Washington 

921036767

product builderou ready to shift your careerto high gearleading high velocity product launches anddriving hyper growthhave a conversation.

is onto transformthe way ourusing AI. Through our deepproduct andempower them withAI driven self-service, omnichannel (voice, digital), unified routing and service associateWe work every day withour ideas with ourmost vocal and critical supportand leadersfirst. We Learn. Ship. Scale. Rinse. Repeat.innovate andevery day

As part ofAI Firsta high growth andand the applicationtheir missioncritical contact centers securely, reliably and at scale. We define,enable ourto provide.  We empowerwith contact centercapabilities that use the latest, Large Language Models andContact centerfor them todeliver effective,

, transformativeopportunities and as part ofwe have consistently innovated and creatednew solutionsto solve some of our most

. Youwill jointo provideservices they need to succeed.

our culture every day.

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ yearsofexperience in productand cloud servicemanagement,software development
  • OR equivalent experience.

• +years peoplemanagement experience.

• 4+ years experience inpresenting to and managing product status withexecutives

• 4+ years experience withcontact center and communication channels (voice, digital) applications,data analytics, AI, LLMs, and related technologies

Other Requirements:

• stipulatedsecurityand backgroundscreening requirements.These requirementsmayinclude, but are not limited to: MicrosoftBackground Check,Cloud Background Checkandothers.Uponhire/transfer and every two years thereafter.

or Preferred Qualifications

• Bachelor's Degree AND10+ yearsofexperience in product management or software development
  • OR equivalent experience.

• years ofpeople management experienceleading a multi-layered PM or Software engineering team.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

, 2024.

is delivered throughinnovations.  You will bring the latest innovations in Artificial Intelligence (AI), Mchine Learning (ML), Large Language Models (LLMs),Communication Channels (Digital, Voice), Contact CenterUser experience (UX), and diagnostic platforms together to execute on.  You will help build and lead a team of diverse product managers andof modeling, coaching, and caring in pursuit of your mission.  You will work with leadership across the

ample opportunitiesto share success and receive support from them. The scope of responsibilities includes:

• Building, leading, and managing a diverse PM team using Microsoft’s leadership principles

• Driving a culture of quality, innovation, collaboration, and teamwork

• inga productvision,roadmapand strategyto fuse Communication channels with AIin ourCustomer care platform

• Developing a product roadmap and strategy for AI applications in our customer care platform

• Working withBAPexecutive leadership to create andmaintainstrategic alignment

• Microsofttoaligndependencies and co-innovation

• Measuring and reporting on the success of the problem space through relevant metrics and Key Performance Indicator (KPIs)

• Partnering with UX designers, Engineers,and researchers to deliver world-class user experiences (UX)

• toincorporate key insights

• Partnering with engineering to deliver impactful and innovative technologies

• Embody our