Citi Group Application Support Manager SaaS Applications - SVP 

United States, New Jersey 

920895990

Individual in this role will be responsible for overseeing portfolio level risk and compliance area and will be responsible and accountable for timely closure of issues. This person needs to have high level of risk & compliance understanding.

Responsibilities:

• Influences and negotiates with senior leaders (across functions) and with external vendors to manage portfolio of SaaS applications
• Guide Application management teams on application stability and supportability improvements
• Experience with application vendor onboarding including Single Sign implementation.
• Experience with Application Architecture and Security framework including AWS and Azure application
• Provides expertise in projects management and demonstrates an advanced level of understanding of the principles of IT project leadership and PM policies.
• Utilizes comprehensive knowledge of multiple areas within technology to achieve technology objectives.
• Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts.
• Possesses in-depth understanding of PTSw, CAMP and MCA.
• Should be able to follow up with his own team and across peers to keep the portfolio risk and compliance posture clean.
• Thorough knowledge of Corrective action plan, MCAs and Vulnerability assessment reviews.
• Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.
• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• In depth understanding of architecture diagrams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Has in-depth knowledge of risk and compliance policies and industry standards.

Qualifications:

• 10+ years Application Support Vendor or SaaS applications
• 10 years in Risk and Compliance managing SaaS applications
• 5+ years experience in program/project manager experience
• Leadership experience managing team of Application Managers
• Experienceof senior stakeholder management and creating presentation material
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s/University degree in computer science or Engineering field preferred

Anticipated Posting Close Date:

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