PayPal Manager Collections - Ops Excellence 

United States, Arizona, Scottsdale 

920652983

data trends, excellence in execution,communication, and protecting the brand are key proficiencies in this role.

Job Description:

• Oversee Global Collections documentation repository (over 500 documents) ensuring alignment with overarching policy information and providing framework and governance for all changes.
• Liaise with Legal & Compliance to ensure compliance with regulatory requirements and any new mandates from collections specific, regulatory bodies. Work Instruction Creation & Maintenance, Process Alignment & Documentation Control/Ownership. Policy & Procedure Reviews/Approvals in conjunction with L&C and FLOD partners. Regulatory requirements/ Implementations
• Partner with Training and Operations to implement effective change management, consistent, reliable communications for initiatives/ changes/ continual improvements as well as ensuring process alignment between business segments where applicable. Tool enhancements: Mapping requirements, UAT Testing, working with Product Development & Engineering to operationalize changes. Digital Communication Management including creating/changing content for delivery.
• Lead Project Management initiatives within the Collections Organization including new strategies, product launches, debt sales and tool enhancements.Work cross functionally with Strategy, Legal & Compliance, Governance and Operations for larger initiatives and the implementation of new Strategies. Identify, catalogue and prioritize risks and identify efficiency opportunities. Facilitate governance approvals for major changes often involving Bank Partners.

Requirements:

• Process documentation and governance experience, including updating/creating SOP’s - Preferred
• Experience with state specific collectionsrequirements/licensingand federal regulatory collections - Preferred
• 3+ years of Collections experience
• Bachelor’s Degree- Preferred
• 6-7 years’ experience coordinating projects- Preferred
• Experience managing SharePoint Site- Preferred
• Experience analyzing,interpreting, andpublishing reports/data- Preferred
• Business Acumen
• Excellent organizational, communication, and interpersonal skills
• Excellent verbal and written communication skills
• Ability to effectively meet deadlines
• Effectively facilitate presentations
• Ability to collaborate with management and business partners
• Experience using Microsoft Office (Word, Excel, PowerPoint)
• Detail Oriented
• Strong customer service and analytical skills

Our Benefits:

Any general requests for consideration of your skills, please