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Truist Support Specialist III United States, North Carolina, Charlotte 919565518
01.09.2024
Regular or Temporary:
English (Required)
1st shift (United States of America)
Please review the following job description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Maintain high level of knowledge and understanding of Enterprise Fraud Management processes to ensure analysis is accurate and in compliance.
2. Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness.
3. Provide performance and trend analysis for senior level management
4. Partner with other teams within Enterprise Fraud Management for extended research needs.
5. Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.
6. Help define and deliver solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses, and/or enhance the client experience
7. Create documentation for current and future processes
8. Participates in the assessment of potential new projects, analyzing opportunities, documenting the approach and documenting the business case
9. Lead assigned parts of change execution
10. Establish working relationships with partners within Enterprise Fraud Management to accomplish goals
11. Serve as back-up to Deputy Director
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. Recommend strategies to leadership that are targeted for specific departments with the goal of increasing efficiency and effectiveness.
3. Provide performance and trend analysis for senior level management
4. Partner with other teams within Enterprise Fraud Management for extended research needs.
5. Maintain high level of knowledge and understanding of all regulations to ensure business support is accurate and in compliance.
6. Help define and deliver solutions to complex problems that result in the reduction of fraud losses, reduction in operating expenses, and/or enhance the client experience
7. Create documentation for current and future processes
8. Participates in the assessment of potential new projects, analyzing opportunities, documenting the approach and documenting the business case
9. Lead assigned parts of change execution
10. Establish working relationships with partners within Enterprise Fraud Management to accomplish goals
11. Serve as back-up to Deputy Director
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. 5 to 7 years of fraud or banking experience
2. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment
3. Excellent verbal and written communication skills.
4. Excellent organizational and interpersonal skills.
5. Ability to manage competing priorities.
6. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment.
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
8. Ability and willingness to work flexible hours, as required
2. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment
3. Excellent verbal and written communication skills.
4. Excellent organizational and interpersonal skills.
5. Ability to manage competing priorities.
6. Ability to work independently with minimum supervision in a detailed and deadline-oriented environment.
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
8. Ability and willingness to work flexible hours, as required
Preferred Qualifications:
1. Master's degree
2. Proven Project Management skill
3. Experience in fraud analytics
4. Demonstrate ability to work under pressure and manage conflicting priorities
1. Master's degree
2. Proven Project Management skill
3. Experience in fraud analytics
4. Demonstrate ability to work under pressure and manage conflicting priorities
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