JPMorgan Asset Servicing 

India, Karnataka, Bengaluru 

919431997

Job Summary:

As an Associate in the Markets Asset Servicing team, you are responsible for Income events across EMEA, WHEM & ASIA markets. You are required to ensure timely and accurate processing of income events, collection / payment of claims, timely reconciliation cash, stocks, wash across our Fixed Income / Equity and Prime Business. We work closely with internal stakeholders including trading desks, sales, finance and other operations team and work in partnership with clients, custodians, agents, depo, and 3rd party service providers. You will be responsible to execute goals and objectives set up to deliver core business deliverables. This interaction enables employees to gain an insight into other operations and obtain a high-level knowledge of the diverse range of the J.P. Morgan products.

Manage business, process & stakeholders

• Act as a point of contact for clients / internal stakeholder [Add Info] for all escalations and ensure adequate coverage by service teams
• Manage Key Performance Indicators (KPIs), Key Process Indicators (KRIs) in a proactive way
• Oversee the team activities to ensure they are carried out in an efficient, controlled, and timely manner
• Escalate production-related issues, ensuring continuity of service while simultaneously managing effective resolution with key stakeholders
• Exercise sound judgment; act with integrity; protect our company, clients, and customers
• Serve as a subject matter expert for the functions managed
• Effectively lead teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies within the processes
• Communicate efficiently and effectively with Senior Management & escalate issues in a timely manner
• Assist in managing Operations – Manage Key Performance Indicators (KPIs), Key Risk Indicators
• Drive process improvement / automation initiatives
• Manage team’s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedure
• Experience of supervising the daily operational activities for a team is essential

Manage Risk

• Perform periodic end to end process review, identify gaps if any & collaborate with control partners and relevant stakeholders to remediate process gaps
• Drive automation of new and existing processes using firm wide process transformation tools to enhance efficiency, reduce risk, improve controls, drive client experience
• Maintain documented procedures and ensure adherence to and compliance with firm policies and regulatory requirement
• Deploy effective X training to ensure all critical functions have in built resiliencies

Manage People

• Provide leadership - setting clear goals, strategies, and goals for the function
• Staff Management and Planning: Resource planning and allocation
• Build inclusive and collaborative culture
• Allocate resources effectively to the process / functions based team's skills and expertise
• Evaluate staff performance and provide ongoing performance feedback
• Provide oversight, training, guidance to the team and ensure effective x training
• Set expectations with direct reports where applicable, regarding positive motivation and leading through accountability

Manage change

• Provide SME support for various transformation initiatives driven by senior management from time to time and influence end outcome
• Identify ways to improve processes/procedures to enhance quality and/or productivity
• Participate and contribute to the various strategic initiatives
• Perform process re-engineering activities, support automations, identify and close process gaps, support remediation activities
• Drive process improvement / automation initiatives
• Conduct GAP analysis; identify key areas of risk and impact to the business to ensure adequate detective and preventative controls are in place
• Experience of driving change to improve team processes to delivery efficiency and/or reduce risk
• Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes

Manage Client

• Deliver appropriate solutions that address the needs of clients/stakeholders
• Partner with respective BAU domain leads to execute growth and change plans including platform migration and people development and support daily operational tasks
• Act as a subject matter expert on procedural matters, and be the funnel for communication with the global teams

Required Qualifications, Capabilities, and Skills:

Skills

• Good Inter-personal and relationship management skills
• Experience in data transformation tools, such as Alteryx and data visualization tools (e.g., Tableau, QlikView/QlikSense and enhanced data mining skills using SQL, SAS, Python, or other equivalent tools)
• Team player with good communication skills
• Strong problem solving and analytical skills
• Strong communication, writing, organization, and time management skills
• Analytical mindset and problem-solving skills, with the ability to identify and resolve complex operational issues
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset)
• Excellent judgment and decision-making skills; solutions oriented
• Strong communication skills, both written and oral, able to interact with individuals at all levels of an organization
• Problem solving skills – the candidate must demonstrate exceptional judgment and the ability to independently identify and escalate key issues, obtain appropriate information form further analysis, and develop actionable recommendations
• Teamwork skills – the candidate must be flexible in his/her/their work style and be able to work appropriately with stakeholders and colleagues at all level
• Strong organizational and time management skill

Capabilities

• Ability to work independently and achieve desired results and have an eye for detail
• Ability to partner with multiple internal teams, external clients & 3rd party service providers
• Ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
• Ability to operate in a flexible and dynamic environment
• Ability to work with autonomy within a team environment
• Ability to think strategically combined with strong analytical skills
• Ability to deliver amid continuous change in a high paced environment
• Ability to collaborate with clients and effectively manage client expectations
• Ability to influence change
• Ability to organize to prioritize workload to manage concurrent tasks and meet competing deadlines
• Ability to influence stakeholders using effective communication and interpersonal skills

referred Qualifications, Certifications, and Technical Skills:

• Minimum Bachelor’s degree [Add relevant field of study]
• Technical knowledge of data management and governance
• Strong understanding of data analytics techniques, tools, and technologies
• Proficiency in project management methodologies and tools
• Strong understanding of different technological development methodologies (e.g., Agile, Waterfall) and design techniques with ability to successfully lead regardless of approach
• Business analytics or project management certifications a plus
• Strong technical and analytical skills, including proficiency in Microsoft Office applications
• Experience using automation tools a plus (e.g., Python, Alteryx, Tableau)
• Language Skills [Add language]– Desirable to be proficient in a minimum of Reading and interpreting an additional language from this list
• Degree or certification relevant or a related discipline preferred
• Business analytics or project management a plus
• Add process level certifications if any
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