Bachelor's degree or equivalent practical experience.
13 years of experience in content policy, anti-abuse, or customer support operations in reviewing content or answering user questions, and working with vendors.
5 years of experience in people management, leading teams.
Experience managing both individual contributors and other managers.
Preferred qualifications:
Experience as a thought leader and team lead or people manager in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
Experience leading complex cross-functional initiatives, creating operational efficiencies, and developing processes with multiple stakeholders across multiple regions.
Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
Ability to lead a team to frame problems, structure analyses, and drive impact.
Excellent written/verbal communication and presentation skills, with the ability to influence cross-functionally at various levels.