Uber COE Specialist - Driver Team French Speaker 

United States, West Virginia 

916878597

What You Will Do

• Engage with drivers through multiple support channels, including messaging, emails, tickets, and outbound calls.
• Accurately diagnose user inquiries and provide solutions tailored to their needs.
• Investigate case details to determine root causes and troubleshoot issues efficiently.
• Manage a high volume of support interactions while maintaining quality and efficiency.
• Utilize multiple applications and knowledge bases to resolve inquiries effectively.
• Escalate complex or urgent issues to appropriate teams for swift resolution.
• Maintain comprehensive documentation of customer interactions, issues, and trends.
• Collaborate with internal and external stakeholders to optimize the support process.
• Provide insights and feedback to leadership on trends and process improvements.

What You Will Need

• Proficiency in French and English is required!
• Availability to work weekends, holidays, and flexible shifts outside standard business hours.
• Strong customer empathy: Ability to deeply understand user concerns and provide thoughtful, tailored solutions.
• Excellent written and verbal communication skills: An active listener who can adapt communication styles as needed.
• Strong problem-solving skills: Ability to navigate multiple resources to make informed decisions.
• High attention to detail and organization: Prioritize tasks effectively to address the most impactful issues first.
• A collaborative mindset: Thrive in a team environment where knowledge-sharing and teamwork drive success.
• Optimistic and solution-oriented: Approach challenges with a positive attitude and a focus on resolution.
• Ability to remain calm under pressure: Navigate time-sensitive issues while maintaining professionalism and efficiency.
• A growth mindset: Eager to learn, improve, and apply feedback constructively.
• Adaptability: Comfortable adjusting to evolving processes and priorities.
• A Bachelor’s degree in Business, Communications, English, Journalism, or a related field. (Preferred)
• Experience in customer support within high-volume industries such as service, retail, or hospitality. (Preferred)
• Background in crisis counseling or experience handling sensitive situations. (Preferred)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .