JPMorgan Head Real Estate Servicing Operations 

United States, Texas, Plano 

915945454

This executive leadership role will drive a strong people and controls agenda across the WLS Real Estate organization and lead with the firm’s vision and values. The individual will also be responsible for leading & driving common initiatives across WLS as needed. Full P&L responsibility for the Servicing Operations Cost Centers, including Activity Based Costing (ABC) rates used to allocate costs back to the LOBs.

Job Responsibilities:

• Management oversight of a large scale operations team through 5 to 6 Executive Directors and Vice Presidents and their staff responsible for executing the departmental objectives.
• Building a presence with all WLS employees promoting diversity, equity & inclusion, employee engagement, and culture and representing WLS in cross functional working groups.
• Responsible for capacity plan based headcount decisions and overall performance management of the team
• Creating and driving strategic innovations focused on improving the client and employee experience, while improving the team’s effectiveness
• Developing and maintaining key partnerships with Risk, Banking, Technology, and WLS
• Maintaining a strong risk and control environment which aligns with the firms control agenda
• Staying abreast of industry and competitor trends and work with strategy teams to continue to improve the overall client delivery
• Overseeing the management and evolution of key KPIs; provide regular executive management updates to partners and senior management

Required Qualifications, capabilities and skills:

• Minimum of 15+ years in commercial loan operations and large team management experience;
• Commercial real estate Lending experience preferred, not required;
• Exceptional leadership qualities with high-energy as a leader and passionate to drive the organization forward
• Proven ability to influence and collaborate across a highly matrixed organization
• Deep experience managing complex client impacting functions; strong analytical and financial acumen and expertise in operational management and governance
• Demonstrated ability to lead and implement transformational change in a fast paced and complex environment
• Management of a multi-million dollar budget with demonstrated results
• BA/BS degree required
• Ability to travel on an as needed basis

Preferred Qualifications, capabilities and skills:

• MBA Preferred
• Experience with Government-Sponsored Enterprises Preferred