SAP Specialist Customer Success Partner S-CSP 

United States, Massachusetts 

915358642

The S-CSP SPM role is a specialist role within the Sales Performance Management (SPM) domain. Its responsibility is to be the primary point of contact for our customers’ stakeholders, including Sales Operations, Finance and IT organizations and stakeholders from multiple levels within our customers’ organizations (from administrators and practitioners to the C-Suite). The S-CSP SPM role requires knowledge that spans from SaaS to incentive management practices

Key Responsibilities:

S-CSPs enable their customers’ long-term success through multiple account management avenues. These are some of the core account management practices utilized:

• Working proactively with customers to develop their roadmap to improve consumption and maximizing the value of the customer’s subscriptions
• Complete Relationship Assessments, Outcome Success Plans, initiate tracking, and maintain associated tasks for each account in the portfolio
• Providing leading practice advice and guidance to customers for operating their SAP SPM cloud solutions and related governance
• Understanding customer’s business models, priorities, objectives, and goals to identify potential operational and commercial risks, retain current revenue footprint and look for expansion opportunities
• Developing and executing a proactive “customer first” renewal and expansion plan in conjunction with other internal SAP account team members
• Utilizing commercial and business acumen for commercial queries and to ensure licensing compliance, renewal forecast, and optimized contractual opportunities
• Understanding and leveraging Customer Success services and tools to drive maximum value to customers

Basic Qualifications:

• 5+ years of experience managing complex customer engagements or other customer facing experience
• A self‐starter, with energy, drive, the ability to manage multiple priorities and work independently and problem solve
• Strong oral and written communication skills with the ability to credibly present and communicate recommendations to senior management in organizations.
• Experience in SAP Sales Performance Management solutions, sales operations, incentive management, IT, Healthcare and Financial Services is not required but highly valued

• Experience developing account management plans and with contract negotiations is not required but highly valued
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Bachelor’s degree or equivalent

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