Ebay Staff UX Researcher - C2C 

Canada, Ontario, Toronto 

915119406

What you will accomplish:

• Help drive key features, products, or initiatives based on company priorities within the Seller Experience space.

• Lead research towards advising on improvements to make and defining excellent customer experiences.

• Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for their area within Seller Experience through insights.

• Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action.

• Actively contribute to and learn from the always-growing UX Research practice at eBay.

What you will bring:

• 8+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.

• M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.

• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.

• Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.

• Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.

• Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus