Boston Scientific Product Owner - CE Service Business Technology 

United States, Minnesota, Arden Hills 

914838142

Your Responsibilities will Include:

• Leads cross-functional team to define business model and develop product capabilities.
• Drives alignment with commercial, IT, quality and technical support.
• Creates product development work plan and schedule to build product.
• Owns end-to-end consumer experience in the commercial space, solutions mainly build on the SF.com platform
• Creates commercialization strategy and plan in partnership with sales.
• Works closely with a cross functional team to refine features to ensure global product market fit and growth through on-going testing and analytics.
• Responsible for the product releases.
• Work in collaboration with CE commercial and support staff and other associated business partners to ensure the success and adoption of the respective CE technology & solutions.
• Ensures integrations with existing systems are maintained.
• Owns long-term product roadmap.
• Strategize and prioritize by either functional capability or geography to understand opportunities and challenges associated with business processes, lead change management.
• Partner with platform product owners to develop strategies and plans to implement software capabilities to address opportunities, solve challenges and ultimately improve efficiency and automate various processes within CE.
• Work in collaboration with CE commercial and support staff and other associated business partners to ensure the success and adoption of all CE technology & solutions
• Analyze and measure use of the enabled capabilities to facilitate adoption and maximize associated benefits.
• Manage and support VIP tracking process for CE service sales capabilities deployed to sites across the region(s).
• Identifies key roadmap contingencies including business operations and partner requirements.

Required Qualifications:

• Core Skills:
  • Superior problem solving skills, critical thinking skills, leadership qualities, executive influencing skills, communication and consulting skills, team/interpersonal skills, and strong Operations (Supply Chain, Customer Care) and/or IT background, ability to quickly learn and assertively engage with resources at all management levels within the organization, awareness and sensitive to multiple cultures across countries.
• Project and Change Management Experience:
  • Project planning, change management, business case development and experience using change management and system implementation methodologies.
• Systems Experience:
  • Experience partnering with the Information Systems department and managing system implementation projects related to Service Sales capabilities: ServiceMax, SAP, RingDNA, CPQ, etc)
  • Understanding of workflow tools, MS Office (Excel, PowerPoint, MS Project, Visio).
• Services Experience:
  • Service management, operational metrics and scorecards, and experience with commercial and/or service engagement on a day-to-day basis
• PC literacy:
  • Interested and ability to quickly learn and productively use new software applications.
• Language:
  • English
• Travel:
  • Occasional, limited travel to other BSC sites may be required

Preferred Qualifications:

• Additional Languages:
  • Proficiency in languages other than English
• Advanced Technical Skills:
  • Advanced proficiency in systems related to Service Sales capabilities
  • Experience with additional workflow tools and advanced features in MS Office applications
• Extended Project and Change Management Experience:
  • Extensive experience with specific methodologies and best practices in project and change management
• Broader Services Experience:
  • Experience in additional areas of service management and operational metrics beyond the core requirements
• In-depth Knowledge of Cultural Sensitivity:
  • Enhanced awareness and experience working across multiple cultures

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.