Amazon Support Engineer II 

India, Karnataka, Bengaluru 

914184757

Key job responsibilities
- Become a subject matter expert on one or more services- Operate with guidance from management and aggressively drive issues to resolution- Be able to read and understand complex application code and make approved code fixes to resolve support issues
- Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities
- Regularly contribute to the creation and improvement of all support documentation
- Perform code builds and deployments communicating status regularly before, during, and after each deployment
- Create and interpret metrics that measure support success and service performance
- Have the ability to write simple and efficient tools to improve operational efficiency
- Learn to contribute to design and development of support tools using software engineering best practices

- 3+ years of technical support experience
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Knowledge of about AWS integration and usage

- Bachelor's degree in computer science or equivalent