Lead the development and execution of branding initiatives aimed at strengthening West Pharmaceuticals' presence among existing customers and emerging accounts.
Collaborate with commercial teams to create tailored programs that enhance brand loyalty and customer satisfaction.
Implement and oversee customer engagement activities to build and maintain long-term relationships with clients.
Conduct monthly reviews and analyses of customer trends and updates, utilizing data from annual reports, industry websites, and other resources.
Regularly gather and share market insights with the commercial team and stakeholders to align strategies with industry trends.
Perform in-depth analysis of market data to identify gaps and work collaboratively with sales teams to address these areas.
Partner with the commercial team and Technical Customer Services (TCS) to design and execute comprehensive marketing promotion plans. This includes webinars, technical seminars, industry events, exhibitions, and strategic campaigns.
Collaborate with the Digital and Technology Canter (D&TC) team to enhance employee advocacy, strengthen social media presence on platforms like LinkedIn, and execute impactful email marketing campaigns.
Lead the organization of digital initiatives, including webinars, ensuring effective implementation and customer engagement.
Foster partnerships with industry and academic institutions to support business growth and innovation.
Develop metrics for campaign evaluation and work with stakeholders to assess the effectiveness of marketing initiatives through performance reviews and detailed reporting.
Facilitate communication between teams to enhance operational efficiency and drive innovation.
Partner with corporate marketing communications and other relevant team members to ensure cohesive marketing efforts
Education
Bachelor's Degree with an emphasis in marketing or business administration or equivalent experience required
Master's Degree MBA with an degree in marketing preferred
Work Experience
3-4 years in product marketing, ideally in a B2B role selling technically complex products preferred
Preferred Knowledge, Skills and Abilities
Strong analytical and project management skills
Self-driven, curious, and well-organized
Ability to work effectively and collaboratively within a team and coordinate efforts cross-functionally to achieve positive results
Excellent verbal communication, presentation skills, and writing proficiency
Strong interpersonal skills to engage with technical and commercial stakeholders with credibility and authenticity
Creativity in developing content that brings value propositions, differentiation, and positioning to the lifecycle for Glass System products and services
Proficiency in developing market messaging in line with Challenger principles and in support of customer journey
Ability to leverage technical data to support product claims through commercial content generation
Technical proficiency in managing collaborative work through digital platforms including Teams, SharePoint, MS Project and respective internal marketing tools to manage campaigns
Exercises wide latitude in determining objectives and approaches to critical assignments
Working knowledge of medical device regulations, ISO standards, and market trends on combination products
Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company’s safety and quality policy at all times
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Additional Requirements
Must be able to communicate effectively, make quick decisions, interpret data, read and write, speak in front of groups, express and exchange ideas, understand direction and adhere to procedures