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Microsoft Technical Support Engineering India, Karnataka, Bengaluru 912809658
11.06.2024
Qualifications
3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience with one or more Big Data or Analytics Products and Services
o Azure Data Factory
o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
o Azure Cosmos DB, NoSQL Services, MongoDB
o Data Lake
o Cloud Streaming technologies
• Open Source Ecosystem (Linux, Apache, etc.)
• Developer Experience: Python, Scala, R
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.
Experience in one or more of these areas desirable
• Programming and debugging experience
• Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
• Ability to distill, prioritize and act on feedback from a variety of sources
• BA, BS degree
Language Qualification
English Language: fluent in reading, writing and speaking.
· Experience with one or more Big Data or Analytics Products and Services
· Strong knowledge of: Bigdata technologies like Hadoop, Spark, Hive, HBase, Kafka and Azure HDInsight
· Cloud streaming technologies
· Open-Source Ecosystem (Linux, Apache, etc.)
· Developer Experience: Python, Scala, scription is an additional add on.
· Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
· Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines
· Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
· Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
· Ability to distill, prioritize and act on feedback from a variety of sources
Responsibilities
· Responsible for the customer support experience with Microsoft
· Identify cases that require escalation (either technically or strategically)
· Create and maintain incident management requests to product group or engineering group
· Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience
· Provide ramp activities, knowledge sharing, technical coaching, and mentoring
· Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
· Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
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