Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

782748114

Required Qualifications:
• 5+ years of experience in technical support or billing support role (IST region)
OR
Bachelor's Degree in CS and 3+ years technical support or billing support role (IST region)

• Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
• Strong communications skills – fluent in spoken and written English
• Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
• Knowledge of Excel: pivot tables, filters & look-up function.
• Leadership - handling challenging and politically charged customer situations.
• Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
• Cross-team collaboration
• Passion for technology and customer focus.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements