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Cisco Technical Product Manager United States, California, San Jose 911579284
28.07.2025
As an Account Executive for Webex CX Solutions, you will work closely with cross-functional teams to address our customers’ most complex business needs. Reporting to the Head of Webex CX A/NZ, you will collaborate with:
- Global Contact Centre Sales teams and leadership
- Product Sales Specialists and Solution Engineers
- Account Management Teams
- Channel Partners and third-party Solution Providers
- Product Management teams within Cisco’s Global Contact Centre Business Unit
As an Account Executive, your consulting expertise and industry knowledge will empower Cisco’s sales teams to build trust and expand our market presence in CPaaS, CCaaS, and AI-driven solutions. In this role, you will:
- Advise customers on how Cisco’s AI-enabled solutions can address their unique business challenges
- Lead strategic, consultative sales efforts to position Cisco as the partner of choice for excellent customer experiences
- Enable our customers to achieve business outcomes through innovative technology
- Guide organizations in identifying high-value AI use cases and clearly communicate the potential return on investment
- Drive revenue growth and improve Cisco’s leadership in the market
- Build positive relationships with senior leaders, using both direct and channel-led approaches
- Collaborate with internal and external partners to achieve shared goals
- Sales and Consulting Leadership: 5+ years’ experience in leading solutions and application sales, as well as consulting engagements.
- Domain Expertise: In-depth understanding of Contact Centre as a Service (CCaaS), CPaaS and SaaS-based technologies, and architectures, including adjacent technologies such as Workforce Management, Quality Management, and AI.
- Ability to communicate a compelling vision, particularly in Contact Centre (CX), AI, and Experience Management (CE)
- Experience collaborating with customers to identify challenges, demonstrate the value of AI, and develop ROI-based use cases
- Interactive approach to working with teams, partners, and customers to ensure successful outcomes
- Strong business insight and industry awareness to align Cisco’s solutions with customer priorities
- Proven ability to engage with senior executives and deliver value-driven solutions
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