Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

911458350

7+ years technical support, technical consulting experience, or information technology experience
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years technical support, technical consulting experience, or information technology experience.
4+ years of hands-on experience developing or supporting Modern Data Warehouse products like Azure Synapse Analytics, Microsoft Fabric Datawarehouse, Azure SQL Data Warehouse or equivalent relational database product related ETL technology such as Azure Data Factory including the following areas:
Data ingestion
Data processing
Data flow orchestration/ETL
Data security
Query Performance
Reporting and Analytics

3 years of professional experience in any of the following:
Microsoft Azure Platform including Cloud Computing
Microsoft Azure architecture and its components (Fabric, Compute, Storage, Network, RDOS, Management Portal)
3+ years of experience in a customer facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, System Development, Consulting, or IT/Network Operations

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements