Truist Lightstream Affiliate Account Manager 

United States, North Carolina, Charlotte 

910460391

Regular or Temporary:

English (Required)

1st shift (United States of America)

• Conduct affiliate onboarding, including: Review affiliate applications to determine compliance and fit with the affiliate program, Approve new affiliates and helping them get set up, and Identify opportunities and implement improvements for onboarding optimization
• Drive creation of new affiliate marketing materials through collaboration with creative and compliance teams
• Daily/Weekly/Monthly Regular analytics & reporting of acquisition metrics (impressions, click through rate, conversion rates, and costs, etc.)
• Answer affiliate questions via telephone inquiries and email
• Conduct monthly affiliate payout (“make goods”) reporting
• Identify program risks through use of a robust monitoring plan/procedure
• Work with Governance team and manage in-house tools for satisfactory compliance procedures
• Stay updated on Affiliate Industry trends and developments
• Monitor and report on competitors’ affiliate campaigns and promotions
• Review affiliate websites to look for opportunities for growth
• Maintain highly organized records

• The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must demonstrate strong verbal, interpersonal, and email communications skills
• Must be able to work in a multi-discipline, collaborative environment
• Have superior attention to detail and comfortable with technical subject matter (HTML familiarity a plus)
• Must possess excellent organizational skills
• Be comfortable with common marketing metrics and analysis (ROI, CPA, CTR, etc.)
• Internet savvy (knowledgeable of the current online landscape and skilled in search and evaluating websites)
• 1-2 years’ experience and/or knowledge of digital marketing activities and ad platforms (SEO, SEM, PPC, etc.)

• Experience with affiliate program marketing/execution
• Background with account management or customer service preferred (specific affiliate marketing or affiliate management experience a plus)