JPMorgan Client Service Account Manager - Payments Senior Associate 

United States, Florida, Tampa 

910127785

As a Client Service Manager in the Advocacy Control & Execution team, you will be accountable for supporting the effective execution of the firmwide operational risk and control framework across the Payments Client Service business in Latin America. Specifically, you will provide support to the Payments Client Service teams on matters related to operational risk management, CORE, issue management, risk event management, risk reporting, audit/exam preparedness and global incident management.

You must have a strong knowledge and background in process, risk, and controls management as well as familiarity with regulatory, risk management, and/or audit best practices. You will be expected to collaborate effectively and orchestrate action across peer group Control Execution teams around the globe.

You will be expected to utilize the firm wide oversight and control frameworks and protocols for strengthening the Payments Client Service control environment, while serving as a Control Execution to the Latin American Client Service staff.

Job responsibilities:

• Coordinate with Latin America regional Payments Business Control Managers and lead control-oriented initiatives on behalf of Client Services – as well as build and manage relationships across a broad range of regional Payments business staff and managers
• Partner with Global incident managers to develop and maintain plans for restoring critical services and operations in the event of a major incident
• Oversee resources supporting the implementation and execution of the CORE Program including process mapping and optimization, risk identification, control design reviews, and assessing control testing results
• Oversee and execute issue management control protocols, ensuring Client Service owned control issues (regulatory, audit, compliance identified, and self-identified) are effectively subjected to in-depth root cause analysis and sustainably resolved
• Lead the cross functional triage of risk events, loss events, and data breach events reviewing root cause, and propose effective and sustainable remediation that helps avoid reoccurrence
• Present risk and control related concepts, analysis, and deliverables to Payments business staff and managers – and provide related guidance and supervision to junior Control Execution staff
• Participate in Control Execution assessments of process, risk, and control areas within the business for purpose of strengthening the control environment across Payments CS&I
• Coordinate / assist in the timely and appropriate update of Client Service procedures documents in support of their alignment with an effectively managed control environment
• Engage in data analysis for the purposes of identifying risk points and trends within the business

Required qualifications, capabilities, and skills:

• 5+ years of relevant industry and/or functional experience
• Knowledge of Payments business products, processes, and best practices; inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Exhibited experience and success operating autonomously in a complex organization
• Strong control orientation with excellent communication skills to effectively engage and collaborate across the global Payments business and relevant support functions - and all three lines of defense
• Detail-oriented, organized, entrepreneurial, articulate, and willing to take responsibility