Wix Customer Care Expert 

United States, Iowa, Cedar Rapids 

908233944

Please note, our employees work in a hybrid model and are required to be physically present in the office at least 3 days per week.

As a Customer Care Expert, you will:

• Build strong relationships with Wix users, figure out their true needs, and help guide them to reach their business goals and enhance their online presence.

• Work on resolving Wix user questions, and offering support and solutions professionally, timely, consistently, and accurately.

• Effectively utilize internal resources and determine when to escalate as appropriate.

• Represent Wix as a primary contact for Wix users and aim to exceed user expectations by responding promptly to inquiries via email, phone, chat, and/or other communication channels. Introduce Wix users to our different tools, services, and products they can benefit from, and help onboard them where appropriate.

• Develop expertise in Wix products and stay up to date with new features and improvements.

• Work in a dynamic team environment, collaborating with other departments and product teams, to advocate our users’ needs and strengthen product roadmaps.

• Analyze user behavior and relevance to determine their effect on user satisfaction.

• Adhere to a predetermined daily schedule with the flexibility to pivot as needed to meet customer care demands.