Uber Global Vendor Specialist - US & C 

United States, West Virginia 

90822224

What the Candidate Will Do:

• Track day to day vendor performance metrics.
• Report critical call outs and business improvement insights.
• Execute performance improvement projects across vendors and businesses.
• Create and follow through with root cause analysis of identified problem areas within our vendor operations.
• Build and maintain a working relationship between Uber and Vendor partners.
• Coordinate & organise cross-functional projects while maintaining robust documentation.
• Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way.
• Draft stakeholder communications.

Basic Qualifications

• Ability to work US business hours.
• A working knowledge of Google Workspace suite (Slides, sheets, docs, etc)
• An understanding of Uber products and business within the US & Canada market.
• Prior experience in customer experience delivery.
• Should be a self starter & proactive problem solver.
• Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
• Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
• Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness.

Preferred Qualifications

• Expert skill level of Google Workplace suite (Slides, Sheets, Docs).
• Excellent story-telling and presentation design skills.
• Prior experience in driving customer experience delivery for Uber product across multiple markets (Preferably US & Canada).
• Project coordination experience.
• Experience with data analysis.
• Experience with contact centre servicing and managing vendor relations.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .