JPMorgan Global Workforce Screening - Associate 

United Kingdom, England 

90791714

As an Associate within Global Workforce Screening, you will be involved in the end-to-end background screening process for new hires, contingent workers and existing employees. This role will report into the VP Screening Manager and work closely with our partners within HR and Compliance as well as other internal stakeholders. Strong organization skills, attention to detail and experience in an operational role with a high level of customer /client interactions is a must.

Job responsibilities

• Involved in day-to-day screening operations through the lifecycle for a worker, ensuring adherence to the Firmwide policies, standards and procedures; by the GWS operations team and the screening vendors
• Perform a supervisory role for EMEA GWS analysts working closely with the VP, ensuring team is sufficiently resourced, trained and meeting service level agreements
• Manage cases and adjudication of screening cases, and performing second level review of regulated screening cases. Support EMEA GWS analysts in managing their own caseloads and more complex cases
• Interact with stakeholders and develop relationships with partners such as Human Resources and Compliance and other internal stakeholders; develop close working relationships with GWS regional teams
• Interact with candidates and employees subject to screening to ensure they are supported in the process and obtain feedback to improve processes or communication
• Support continuous process improvement, ensuring processes, templates, job aids are current and fit for purpose
• Stay current with background screening requirements in particular legal requirements in EMEA ex UK locations, and UK and Ireland regulatory requirements

Required qualifications, capabilities and skills

• Relevant experience in a pre-employment screening, human resource management, or compliance role covering multiple jurisdictions
• Operations experience
• Experience in using metrics to drive operational performance within an organization
• Strong data reporting and macro skills; working knowledge of Confluence, Robotics & Sharepoint
• Experience working with partners, globally
• Ability to think strategically
• Experience with risk and controls, data privacy programs, process improvement
• Experience handling confidential, personal & sensitive information

Preferred qualifications, capabilities and skills

• Customer / client experience and ability to handle service or process issues preferred