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Bank Of America Payment Card Fraud Detection - Policy Strategist United States, Delaware 907392984
Job Description:
Job Description:
This job is responsible for working closely with stakeholders across the organization to identify and drive transformational process improvements which will maximize operational efficiency, reduce losses, and improve the customer experience. Key responsibilities include managing change, risk, and operational readiness for operations functions per Business and Enterprise Change Management policies. Job expectations include owning and maintaining content used by operations, including procedures and letters, and ensuring materials adhere to standards and policies.
The responsibilities include:
• Review and understand the latest fraud trends and recommend solutions to mitigate losses
• Evaluate incoming claims and high dollar defects to identify gaps/opportunities
• Summarize and complete write ups on high dollar defect accounts
• Document and evaluate existing/new fraud policies
• Understand internal systems and processes to understand how they interact in order to identify opportunities to reduce fraud losses
• Monitor reports to identify risks/trends
• Support fraud projects and initiatives
• Lead the partnership with product teams to drive strategic discussions around business performance, initiatives, and emerging threats
• Champion AND challenge the fraud policies that are used to manage fraud risk in order to optimize the balance between client experience, risk, and reward
• Take the initiative to use your expertise to find opportunities and issues, develop ideas on how to fix them, and then make it happen!
Who are we looking for?
• Thought leaders and self-starters who can take ownership for their space AND help us shape the broader strategy and approach
• Ability to build relationships and work across the organization
• Ability to think like a business owner (What is important to our product’s success)… and a crook (how could I beat this?)
• Bonus points for prior product, fraud, risk, or analytic experience
Responsibilities:
Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques such as Six Sigma
Leads Universal Change Risk Assessment (UCRA) development and related work groups and takes into account the UCRA policy when documenting relevant projects
Understands and quantifies risks associated with new or proposed processor procedural changes, products, and programs
Owns, develops, reviews, and maintains content for supported operations functions, including procedures, letters, and process maps
Skills:
Business Process Analysis
Policies, Procedures, and Guidelines Management
Process Design
Process Simplification
Technical Documentation
Agility to Influence Others
Collaboration
Customer Experience Improvement
Influence
Innovative Thinking
Presentation Skills
Attention to Detail
Business Case Analysis
Consulting
Problem Solving
PowerPoint Slide Design
Process Mapping
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
This position is not eligible for sponsorship.
Required Qualifications:
• 2+ years of Fraud or risk management experience
• Advanced PowerPoint and Excel skills
• Excellent written, verbal, and interpersonal communication skills
• Self-motivated and possess the ability to work in a fast paced environment and deliver action results quickly
• Ability to engage across lines of business and with senior level executives
• Experience with design and implementation of new processes and/or products
• Experience with developing policy and/or technology requirements for initiatives
Desired Qualifications:
• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
• Experience in Six Sigma, Lean, Agile, JIRA
• Basic technical skills in SAS/SQL
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