Amazon Sr Product Launch - Customer Solution Manager Tech Amazon Robotics 

United States, Tennessee, Nashville 

90719928

The Product Launch team is the primary link between AR Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSM-T, you will work cross functionally to plan and execute the end to end launch and field testing of new technologies, including the on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources. You will identify operational pain-points and product gaps, translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings, auditing operational processes and standard work, and driving customer engagement through continuous relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations, engineering, product, deployment, and solution stakeholders.
Key job responsibilities
* Develop and document product launch strategy for the new technologies, working cross functionally with technical and non-technical stakeholders
* Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross functional launch team
* Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
* Coordinate Amazon Robotics staff onsite during the initial product launch and testing, including full time and contracted team members
* Establish and continuously manage partnerships with operations leadership at our test sites
* Identify requirements and capture “voice of the customer” product/service feedback to influence product design and development priorities.
* Coach site leaders on AR best practices and robotics systems and tools.

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.