EY OTC Accountant 

Poland, Lower Silesian Voivodeship 

906761226

OTC Accountant

Hybrid model: 2 days office/3 days remote

Your key responsibilities

• Lead OTC process management and ensure service delivery excellence.
• Drive compliance and service management optimization.
• Manage customer relationships and credit risk.
• Utilize OTC tools and technologies for process enhancements.
• Mentor junior staff and foster team growth.
• Monitor and manage outstanding AR balances, identifying overdue accounts and taking proactive collection actions.
• Conduct thorough analysis of customer payment trends to identify potential risks and proactively address issues.
• Perform credit checks on new customers and manage credit limits based on established guidelines.
• Escalate complex collection issues to relevant stakeholders for resolution.
• Ensure accurate and timely generation of invoices, including proper coding and data integrity.
• Review and reconcile cash receipts against outstanding invoices, resolving discrepancies and applying payments efficiently.
• Manage unapplied cash and suspense accounts, investigating and resolving discrepancies.
• Identify areas for improvement within the O2C process, including automation opportunities, and implement changes to streamline workflows.
• Develop and monitor key performance indicators (KPIs) related to AR aging, collection efficiency, and customer payment trends.
• Conduct root cause analysis of payment delays and implement corrective actions.
• Work closely with sales teams to address customer inquiries regarding invoices and payments.
• Collaborate with the accounting team to ensure accurate financial reporting and compliance.
• Coordinate with customer service to resolve billing disputes and customer concerns.

Skills and attributes for success

• Bachelor's degree in Business, Finance, or related field; Master's or certification preferred ACCA
• 3-5 years of experience in OTC with a strong service delivery background.
• Proficiency in OTC tools and technologies such as Tableau, Power BI, GenAI
• Excellent analytical, strategic, and communication abilities.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

Building a better working world

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.