EY OTC Manager 

Poland, Masovian Voivodeship, Zgorzała 

66360055

• Lead and manage the OTC process, ensuring service delivery excellence and compliance with best practices.
• Drive optimization of service management and enhance customer relationships while managing credit risk.
• Utilize OTC tools and technologies to implement process enhancements and drive automation.
• Mentor and develop junior staff, fostering a culture of growth and continuous improvement within the team.
• Oversee the monitoring and management of outstanding AR balances, proactively addressing overdue accounts and implementing collection strategies.
• Conduct in-depth analysis of customer payment trends to identify risks and develop proactive solutions.
• Perform credit assessments on new customers and manage credit limits in accordance with established guidelines.
• Escalate complex collection issues to relevant stakeholders for timely resolution.
• Ensure the accurate and timely generation of invoices, maintaining data integrity and proper coding.
• Review and reconcile cash receipts against outstanding invoices, efficiently resolving discrepancies and applying payments.
• Manage unapplied cash and suspense accounts, investigating and resolving discrepancies.
• Identify and implement improvements within the O2C process, focusing on automation and workflow efficiency.
• Develop and monitor key performance indicators (KPIs) related to AR aging, collection efficiency, and customer payment trends.
• Conduct root cause analysis of payment delays and implement corrective actions.
• Collaborate closely with sales teams to address customer inquiries regarding invoices and payments.
• Work in partnership with the accounting team to ensure accurate financial reporting and compliance.
• Coordinate with customer service to resolve billing disputes and customer concerns.• Bachelor's degree in Business, Finance, or a related field; Master's degree or professional certification (e.g., ACCA) preferred.
• 5-7 years of experience in OTC management with a strong service delivery background.
• Proficiency in OTC tools and technologies such as Tableau, Power BI, and GenAI.
• Excellent analytical, strategic, and communication skills, with the ability to influence stakeholders at all levels..

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries

What we offer

•Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.

•Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

•Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.

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Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.