US Bank Freight Account Manager - Large Market Category 

United States, Illinois 

906108569

ESSENTIAL FUNCTIONS:

• Build, strengthen and maintain customer portfolio by proactively managing customers’ daily activities. Become engaged with customer during implementation phase.
• Consultative, proactive and disciplined approach to drive customer portfolio priorities and business needs
• Portfolio consists of major customers driving a high percentage of the organization’s revenue.
• Services the largest accounts; assisting them in forecasting needs and developing solutions.
• Develop, implement and maintain short-range and long-range strategies to improve internal operational processes and efficiencies in a deadline driven environment
• Develop, evaluate, implement, monitor and communicate U.S. Bank Freight Payment processes, metrics, goals and objectives.
• Focus on operational quality, problem resolution, systemic improvements, productivity and customer response/satisfaction.
• Interface & liaison with the customer (shipper and carrier) in all areas of operational support

• Handle escalations regarding external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise
• Responsible for trouble shooting and resolving discrepancies
• Interfaces with other departments, regions, vendors, etc. to resolve customer service issues. Follows up with resolution of problems to ensure timely response and customer service.
• Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution, carrier rate and contract issues, other customer service issues, etc); customer open issues, project log tracking, actions needed and commitment for resolution.
• Communicate potential business opportunities with the customer’s Relationship Manager.

Start Date: May 12th, 2025

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Seven to 10 years of client management and sales experiencePreferred Skills/Experience- Strong relationship building and selling skills
- Strong problem-solving skills
- Advanced knowledge of account management, project management, operations and logistics
- Ability to manage multiple tasks/projects and deadlines simultaneously- Excellent presentation, interpersonal, verbal and written communication skills

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,345.00 - $115,700.00 - $127,270.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.