Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Intuit Staff Data Scientist 
United States, California, San Francisco 
904464278

27.03.2025
Responsibilities
  • Work cross-functionally with our Partners, Quality Management, and service delivery teams to understand key business challenges and objectives and build tech driven models and insights to address them
  • Develop and implement natural language processing (NLP) models using large language models (LLMs) like GPT-3 to analyze call center conversation transcripts and identify key themes, topics, and sentiment
  • Leverage audio analysis techniques like vocal analysis, and acoustic modeling to extract insights from customer service phone calls
  • Apply computer vision techniques like facial recognition and emotion detection to analyze video recordings of customer service interactions
  • Continuously monitor and enhance existing models to ensure accuracy and precision over time as data patterns change.
  • Clearly communicate analytical insights and model results to key stakeholders through reports, presentations, and visualization tools.
  • Stay up-to-date on the latest techniques and research in speech analytics, audio analysis, NLP, and computer vision as applied to contact center use cases.
  • Continuously monitor model performance and retrain models as needed based on changes in data patterns.
  • Develop interactive dashboards and visualizations to track service quality KPIs and insights over time
Qualifications
  • 6+ years experience building ML models utilizing audio, speech, and video data - strong signal processing, ML/DL and NLP foundations are needed along with hands-on expertise using Python audio/speech libraries (SpeechRecognition, Librosa, PyDub, PyTorch etc.)
  • Experience with machine learning and deep learning models for audio, speech and NLP tasks. Knowledge of techniques like Recurrent Neural Networks, Transformers etc.
  • Ability to manipulate and process large, complex multimedia datasets
  • Strong communication and presentation skills to executive audiences
  • Prior experience working in a call center environment. Knowledge of call center technologies - things like phone systems, CRM software, call recording systems, etc.
  • MS or PhD in Computer Science, Statistics, Math or related field preferred