Microsoft Director - Global Vendor Solutions 

Taiwan, Taoyuan City 

904188500

. We are the architects of transformation, blending AI-powered innovation with continuous improvement (CI) to deliver scalable, secure, and high-quality solutions across a dynamic vendor ecosystem.

As part of Mbe at the heart of a team that:

• Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality

• Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets.

• Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations.

• Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement.

AND compliance—to unlock breakthrough ideas and solutions. Our work is challenging, creative, and deeply impactful, with opportunities to co-innovate with strategic suppliers and transform legacy operations into AI-enabled services at scale.

If you thrive in complexity, lead with curiosity, and aspire to make a global impact—Global Vendor Delivery & Solutions at MBO is your next destination.

a visionary leader to serve as Director ofVendor Solutions, responsible for defining and executing a multi-year AI strategy that transforms business operations and vendor-managed processes. In this role, you will lead theintegration of advanced AI technologies – including Microsoft’s COSMIC platform, Dynamics 365 (D365), Azure AI services, and CoPilot – into our workflows to streamline execution and drive process innovation. You will sponsor end-to-end process design, governance, andinitiatives across multiple teams, ensuring high efficiency, compliance, and risk mitigation. Additionally, you will helpstrategic supplier partnershipsto realize the AI benefits and investments. This role requires a seasonedleader with deeppeople leadership,transformation and change management– someone who can champion AI-driven transformation to achievein operational excellence.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Bachelor’s Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience
  • OR Master’s Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience
  • OR equivalent experience
• 4+ years people management experience

Preferred Qualifications:

• Bachelor’s Degree in Engineering, Business, or related field AND 15+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
  • OR Master’s Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
• 7+ years people management experience
• Familiarity with modern enterprise technology stacks; direct experience with AI/automation platforms or ERP/CRM systems (e.g., Dynamics 365) is highly valued. Ability to quickly learn and champion Microsoft’s internal tools (COSMIC platform, PowerApps, Power BI, etc.) and Azure AI services.
• Demonstratedcapacity to develop and execute multi-year strategies or programs. Capable of setting a vision for AI-driven process transformation and aligning it with businessobjectives.
• Experience managing outsourced operations or supplier performance in a governance role. Ability to navigate vendor relationships and contract negotiations, and to drive outcome-based vendor performance improvements (e.g., moving from FTE-based to outcome-based contracts enabled by automation).
• Recognized as a change agent who has led cultural or organizational shifts. Experience rolling out new systems or processes to large user groups, with attention to change impact, training, and stakeholder engagement. Familiarity withProsciADKAR or other change models is a plus.

Process Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until October 13th, 2025.

Process Design & Execution:Sponsor the designhighly complexend-to-end workflows that improve performance and align with strategic goals. Define annual processand implement solutions to ensure industry-standard measures, controls, compliance,customer experience, and cost efficiency are in place.

Process Governance & Risk Management:Provide oversight and governance for multiple complex processes,robust controls and documentation.Anticipate and mitigate risks across process lifecycles (design, execution, optimization, evaluation) to ensure stabilityand compliance. Create a strong culture of process governance and risk awareness, holding teams accountable forprocess integrity and readiness.

Supplier Management & Partnerships:governance of largevendor/supplier contracts for outsourced operations. Drive standardization and AI/continuous improvement of vendor-delivered processes, using performance metrics and controls to make strategic decisions. Lead collaborative initiatives with suppliers to co-innovate and achieve new performance targets, including a strategic.

AI Strategy & Technology Deployment:Lead the deployment of AI and automation solutions to transform operations. Leverage theWorkflow capability (COSMIC)Platform, Azure AI Services, CoPilot) tomanual process steps and enable data-driven, intelligent workflows. Design and execute a multi-year roadmap for AI adoption in revenue operations and business processes, aiming to automate a majorof process steps andgreatly improvespeed and quality.

Change Management & Continuous Improvement:Champion change management efforts to successfully land process changes andnew technologiesacross the organization. Communicate a clear future vision and roadmap to stakeholders, and ensure readiness (people, data, tools) for change. Implementinitiatives using methodologies such as Lean, Six Sigma, and, translating data insights into action to refine processes and drive ongoing.

People Leadership:Manage and mentor atechnical, program, prand analysts. Foster an inclusive, growth-mindset culture that empowers employees, encourages cross-team collaboration, and holds individuals accountable for outcomes. Provide coaching and development opportunities, and model Microsoft’s leadership principles (Model, Coach, Care) to attract andtop talent. Ensure the team continually adapts and learns in a rapidly changing environment, especially as AI capabilities evolve