Amazon Manager Support Project Kuiper 

United States, Washington, Bellevue 

902942818

In Project Kuiper Enterprise Technology, we build the software, services, and infrastructure that enable our program to design and engineer the future of LEO Satellite based broadband services.As an IT Support manager, you will be responsible for building and maintaining the onsite technical infrastructure across Kuiper Facilities. In this role, you will provide leadership to a team that is responsible for onsite production Infrastructure and IT Support for end user devices. This is a new role so you will build, develop, and lead a team of engineers to support Kuiper manufacturing and report key operational metrics to the business. You will work closely with stakeholders across various hardware design, software and business teams to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.
Key job responsibilities
- In this new role you will design and implement the strategic plan for deploying and supporting the onsite manufacturing infrastructure and end user devices at Kuiper.- Assist & manage relationships with external vendors & contractors.
- Accountability for meeting and exceeding operational goals.
- Responsible for strategic planning and forecasting; performance appraisal; problem resolution; and staffing needs.- Develop, improve, and share operational best practices across the globe.- Continuous improvement of operational processes, procedures, methods, and tools.
- Assist in implementing service methodologies that include incident management, problem management, change management, capacity management, and inventory management.
- Own the execution of Inventory management and asset tracking across Kuiper.- Communicate technical information across all levels of the organizationExport Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.A day in the life
This is a fast-paced, intellectually challenging position. You will be an active member of the organizations leadership team. You will work with leaders in multiple technology areas. You have relentlessly high standards for yourself and everyone you work with, and be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today.

- Bachelor's degree in computer science or related engineering discipline OR equivalent experience managing technical operations or engineering teams.
- 8+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
- 8+ years experience managing an IT support team with multiple tiers.
- 10+ years of experience working with computer components and operating systems.
- Financial acumen in annual budgeting, Capex and Opex

- Master's degree in engineering, computer science, or a related field.
- Safety, security, and availability incident response, incident management, and incident resolution.
- Continuous improvement of operational processes, procedures, methods, and tools.
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role.
- 7+ years experience managing geographically dispersed teams
- 7+ years of hands-on experience with mission critical infrastructure
- Meets/exceeds Amazon’s leadership principles requirements for this role