Amazon Software Development Engineer SageMaker 

United States, California 

902493145

In this role, you will be required to build relationship and interact daily with Amazonians in order to create a timely and positive quality experience. You will also be required to understand our integration APIs (MWS and SP-APIs) and provide business and technical guidance to sellers, Integrators or internal teams using the findings into this new quality area.
Core responsibilities for this position include:
- Develop and implement key performance indicators (KPIs) for monitoring the integration program's performance
- Structure and execute quality programs for support tickets and integration processes
- Create and manage dashboards for monitoring API errors and performance
- Implement and manage feedback programs (NPS) with partners
- Develop and execute training and onboarding programs
- Conduct technical audits with integrators
- Have knowledge of the MWS/SP-APIs and the main particularities of our integrations

- Track record of managing and troubleshooting technical and integration projects
- Understanding of eCommerce and B2B Communication (XML and Webservices)