Amazon Customer Solution Manager CSM 

China, Zhejiang, Hangzhou City 

901442841

Key job responsibilities
You will have the opportunity to collaborate with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 10+ years leading and project managing complex, large scale, IT/technical/engineering programs
• 10+ years in a client facing role
• Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)
• Superior written and verbal communication skills • Demonstrated ability to effectively deliver information at the C-suite/VP level
• Experience working with current web technologies (especially Cloud)

• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with precise attention to detail