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Cisco Customer Delivery Architect United States, North Carolina, Cary 901238300
01.09.2024
WHO YOU ARE
- You automate delivery of Enterprise solutions for the customers.
- Integrate systems to multiple enterprise applications.
- Transfer knowledge of implemented software and processes to customer in hands-on sessions, and by creating customer-facing documentation.
- You're able to explain technical issues and present information in a concise manner to both technical and non-technical personnel.
- You maintain effective working relationships with assigned customers and project managers.
- You effectively work independently and as part of a team to implement solutions for customers.
- Leverage product API for automation of implementations.
- Create automation for network configurations from Low Level Design for highly complex networks.
- Plans and executes highly complex Network Upgrade and Network Migration activity.
- Leads customer delivery engagements at CGEM APJC accounts in AMER region and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
- Works closely with the CGEM APJC account teams with the interest of building a long term strategic relationship with the CGEM accounts in AMER Region, exhibiting a technical leadership in CX delivery organization.
- Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
- Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes.
- Translate business requirements into solution design.
- Work closely with pre-sales teams (Business Dev, Services Sales) to build LOE and review SOW.
- Individual contributor
ROLE & RESPONSIBILITIES
The Solutions Architect’s primary role is positioning, architecting and delivering service solutions around Cisco's Enterprise technologies and integrating them into the customer's overall data center architecture and design. The engineer will be expected to work on Enterprise, commercial and Service Provider segments. This position will help drive sales, serve as data center subject matter expert, lead delivery efforts and mentor other technical consultants within the team. Since this is a high profile position with interface to Cisco's premier customers, travel is required and can be anywhere from 10 - 35% of the time.
- Connects with Cisco internal stakeholders, customers and partners across functions and boundaries to achieve significant results. Earns the confidence of Cisco leaders and customers and able to use the confidence to achieve results.
- Has a global impact.
- Decisions impact the achievement of customer, operational, program or service objectives.
- Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development.
- Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
- Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
- Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
- Recognized as a technical expert and leader in their technical domain.
- Independently applies knowledge and experience in creating solutions for customer outcomes.
- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
- Initiates reviews of ideas and technical objectives within and across Services. Work is performed without appreciable direction. Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed by management and through consultation from a relatively long time perspective for results.
- Works independently, with guidance in complex situations only. Able to lead some projects or programs within a function and may act as a team leader to coordinate activities of other personnel.
MINIMUM QUALIFICATIONS
- BS in a technical field (CS/EE preferred) or equivalent with 8+ years related experience.
- 3-5 years of experience leading large scale Enterprise Design and Implementation Engagements.
- Experience in Programming and Automation. Python, and Ansible desired.
- Expert level knowledge in Cisco SDWAN, Cisco Catalyst Center and SDA.
- Expertise desired in Enterprise Routing and Switching technologies, such as MPLS, DMVPN, BGP, EIGRP, OSPF, IS-IS VXLAN, LISP and VRF.
- Expert level (e.g. CCIE) or equivalent relevant certification desired.
- Cisco DevNet certification is preferred.
- Has moderate to advanced knowledge of software programmability, automation, orchestration, virtualization and/or security.
- Ability to apply critical thinking to function effectively in ambiguous circumstances.
- Successfully communicates difficult concepts. Guides, influences and persuades others either internally and externally
- Client facing experience. Ability to be onsite once a week or twice a week, at the customer location.
DESIRED SKILLS
Deep technical expertise and expert knowledge of Cisco's Enterprise products and solutions. Candidate must be self-motivated, team oriented and must possess strong interpersonal and presentation skills. The following skillsets are thus desired of this candidate:
- 6-10 years within Professional Service role(s).
- Outstanding Consulting skills. Required 5-10 years of experience in consulting roles. Ability to influence customer decisions and outcomes. Ability to gain customer trust quickly, and confidently articulate Cisco’s Enterprise Networking SD strategies and architectures.
- Excellent written and verbal communication skills required.
- Demonstrated knowledge of Campus Networking environments.
- CCIE Preferred, in order of preference: R/S, SP, Security, Data Center.
- High level knowledge of wireless, and ISE technologies required.
- Knowledge of Network Segmentation, and TrustSec highly preferred
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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