Capital One Senior Coordinator Support Specialist 

United States, Virginia 

900085437

Senior Coordinator, Support Specialist

Responsibilities:

• Provide application support through remote access tools to resolve internal end user issues

• Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk

• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware

• Remotely access and support end-user machines to achieve first call resolution

• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

• Assist with onboarding of new Agents by training and allow others to shadow

• Perform other tasks as needed by the Service Desk Managers

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of remote help desk support experience

Preferred Qualifications:

• Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience

• ITIL Certification

• 1+ years of equivalent Mac support experience or Mac Integrated Basics Certificate

• 1+ years of experience troubleshooting Windows 7 and Windows 10 Operating systems

Richmond, VA: $52,200 - $59,500 for Sr. Coordinator, Support Operations

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.