Amazon Cloud Support Engineer - Media AWS Elemental Engineering 

Australia, New South Wales, Sydney 

900083102

In this role, you will own customer issues throughout their complete lifecycle while providing knowledgeable and responsive technical support for our enterprise customers. Our customers include small and large enterprise customers and includes on-premises, and cloud based workflows. You will be responsible for issue investigation, identifying software defects, in-depth and complex repro cases across multiple products and services, workarounds and researching innovative or unfamiliar technologies. This is a complex, fast-paced, and high-throughput environment where frequent context shifting and multi-tasking is required. As an engineer on the team, there are additional expectations of leadership and expertise in multiple disciplines.
Key job responsibilities
In this role, you will:
Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations while working independentlyCommunicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution
A day in the life
Provide deep technical knowledge reproducing and analysing media workflows

- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- Experience working in enterprise-level technical/customer support
- Experience with Linux operating systems, particularly with networking and system administration
- Experience with LAN configuration, Internet protocols, server applications and related troubleshooting tools