Siemens Service Coordinator/ Dispatcher 

United States, Minnesota, Shoreview 

899274346

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aimjust about improvingabout creating perfect places that improve people’s lives.

The Fire Sprinkler Systems & Building Automation Service Coordinatorcoordinates the delivery of onsite and remote service activities from thewill help them save energy and money, as well as create a more sustainable future for our environment.

, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Attend weekly scheduling & WIP meetings
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
• Complete tasks as assigned in a timely manner and according to given deadlines e.g month-end, quarter-end, and fiscal year-end)
• Billing frequently throughout the month to meet financial
• Assume other responsibilities as assigned by your supervisor
• Must be available when asked to work weekends for month-end, quarter-end, and fiscal year end

Basic Qualifications:

• High school diploma or state-recognized GED
• Must be able to demonstrate:
• The ability to read and understand customer service contracts
• Organizational and interpersonal skills
• Effective in time management, problem solving and decision-making skills
• Effective written and oral communication skills
• Proven ability to multi-task in a fast paced, ever-changing environment, with minimal supervision.
• Ability to be adaptable and flexible to change.
• Experience using Microsoft Office and business software systems (e.g., SAP)
• Must be willing and able to work a Hybrid work environment Monday - Friday (3-4 days in the office, 1-2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

• regardingour benefits can be found here:.
• The pay range for this position is $37,660 - $64,560. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.