Netflix Sr Account Manager 

United States, California, Los Angeles 

899190524

Key Responsibilities:

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth

• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement

• 1st point of escalation for Account Managers on their team vs. immediate escalation to management

• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.

• Relied upon as an SME for their Country, Market, or Agency Hold Co.

• Partner with aligned Sales Manager and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent customer service

• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance

• Build Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.

• Host campaign kick-off meetings and partner with client on gathering campaign launch assets

• Partner with cross-functional teams on the production of custom creative assets

• Collaborate with Account Managers in other regions to share learnings and best practices

• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting

• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics

• Provide clients with necessary campaign performance including post-campaign wrap reports

• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future

• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.

• Build SME capabilities in specific areas and add depth where managers require full details on a topic

• Contribute to monthly billing & invoicing process with clients and finance

• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We’re Looking for:

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising

• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)

• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising

• Excellent verbal and written communication skills

• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders

• Proven project management skills with ability to multitask and manage requests from various stakeholders.

• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc.