•Input, review, and confirm targeting criteria for affected vehicle population in support of potential and approved FSAs for processing in the GCamp system. Utilize FSA population control plan as needed.
•Prepare and process special requests for extract information in support of Automotive Safety Office/Office of the General Council and other company activities.
•Support implementation of FSAs in GCamp and coordinate with Global country coordinators.
•Manage the timely launch of FSAs
•Pull timely extracts for FSA's
•Execute the posting of FSA dealer bulletins using GCAMP & FMCDealer posting tools and activate FSA VIN Lists as appropriate.
•Activate appropriate GCamp system interfaces and enter GCamp edit controls/program expiration limits at program launch, as directed by the Program Manager or Product Concern Analyst.
•Support IT efforts to update the GCamp System (enhancements, system maintenance, UAT Testing and training).
•Request owner name and address updates from appropriate vendor (NCOA or external name and address).
•Release mail files to the mail vendor for original, phase, and follow-up mailings. Update GCamp mail dates, as required.
•Prepare and process special requests for extract information in support of Program Manager and Critical Concern Management team requests.
•Manage and coordinate the timely processing and distribution of government reports (safety and emissions programs); perform the same for other report types, where required.
•Participate in multi-regional coordinator meetings to prioritize, monitor resolution, and test corrective actions for system defects and enhancements.
•Support preparation of Weekly Status Sheets.
•Perform GCamp functionality reviews and testing prior to production migration.
•Ensure timely release of FSA Dealer Bulletins (first dealer communication before NHTSA posting on Safety & Compliance programs).
•Send out notification of Field Service Action number assignment.
•Support 14D closure process and FSA ISO documentation.
•Perform file searches in response to inquiries from the various agencies.
•Provide leadership and direction to suppliers (Renkim/S&P Global) to ensure all program timing milestones are achieved.
•Maintain required records and conduct annual file reviews in support of record retention policies and suspension orders from the Office of the General Counsel.
•Assist in training new GCAMP Coordinators.
•Communicate Executive announcement to distribution list on day of launch.
•Ability to multitask and thrive in a fast-paced environment
•Bachelor's Degree
•Eagerness to learn
•Ability to work as a team, yet take action independently
•In-depth knowledge of Excel and formulas; SQL query experience a plus
•Windows Explorer/file maintenance experience
•Experience working w/ WebEx teams
•Troubleshooting skills
•Ownness
•Strong understanding of systems (GCAMP, OWS, etc)
•Ability to understand analytics and work with data
| • Immediate medical, dental, vision and prescription drug coverage |
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| • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more |
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| • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more |
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| • Vehicle discount program for employees and family members and management leases |
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| • Established and active employee resource groups |
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| • Paid time off for individual and team community service |
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| • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day |
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| • Paid time off and the option to purchase additional vacation time. |
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This position is a salary grade 5.
For more information on salary and benefits, click here:Visa sponsorship is not available for this position.
