SAP SAP iXp Intern - Business Support limited full-time Czechia, Prague, Prague 897078806
What you'll do
In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions. You will learn about and support various business applications, processes, and deal motions – therefore gaining a deep understanding of how sales operate in a highly matrixed company.
Handling end-user inquiries – detecting the problem, “decoding” the user’s request, troubleshooting, and/or identifying the right path for the most efficient resolution
Prioritizing the user experience through empathy and expectation management, including de-escalating situations or handling frustrated users
Working in a multi-channel environment where support is provided via chat, call-out, and ticketing. You will engage in direct chat and ticket exchanges to navigate the user through their usability issues, perform transactional fixes, and balance speed and quality
Exchanging best practices, staying alert on trending issues, and following standard execution models to help our team be most efficient
Participating in, contributing to, or even hosting learning activities to consistently grow knowhow and collaboration
Creating or enhancing knowledge articles so our practices and solution steps can become beneficial to everyone
Managing your presence – aligning on absences, holidays, and priority times so that workloads stay balanced, and capacity gaps can be covered proactively. This includes weekend and holiday support during business-critical times, as needed
You may contribute input to scope, infrastructure, or process-related projects
What you bring
Active university student (pursuing any university degree)
Strong English communication skills
A customer-service attitude: polite, helpful, quality-oriented, and empathetic
Analytical skills/Inquisitive mindset: asks the right questions and analyzes the answers to determine the best next steps
Multitasking/prioritization skills
Ability to break down or simplify complex scenarios to make them understandable for different audiences (connecting technology with business demands)
A can-do attitude
Confidence in navigating challenging situations or stakeholders
A team-player mindset
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our
Please note that any violation of these guidelines may result in disqualification from the hiring process.
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