Airbnb Social Media Manager Channel Communications 

United States 

895864779

The difference you will make:

The Social Rapid Response team is looking for a Social Manager who will be responsible for managing a regional team, while protecting and defending the Airbnb story on social media. The ideal candidate is a social native with experience in social listening and responding rapidly to escalating issues and crises. We’re looking for someone who has a proven record at managing a team, is able to work on various projects/tasks simultaneously, is a problem-solver, has strong stakeholder relations, is comfortable with tight deadlines and able to adjust quickly to changes in priorities.

A Typical Day:

• In-the-know of daily emerging issues across all social media channels
• Assist with reporting and data collection: Quarterly reports, Work with Social Listening, deep dives, performance insights and quality
• Evaluate the need for response strategies, communicating when necessary with leadership and POCs for alignment
• Assess and measure campaign/project effectiveness
• Regional Team management: Coaches team, delivers feedback, ensures high-level of performance
• Initiate improvements to workflows, metrics, day-to-day processes
• Stakeholder relations across CS and Comms: Ability to work cross functionally on Comms initiatives involving Community Support and Trust Operations, Policy, Regulatory, Corporate and Crisis Management
• Create and deliver trainings/new process materials: Develop playbooks and guidance on best practice for social media rapid response
• Support and drive initiatives/projects with regional/global impact
• Draft/Approve copy and publish content across different channels
• Assist with Lead’s duties while Lead is out of office and as needed

Your Expertise:

• Experience in relevant fields such as communications, customer service, strategy and project management
• Leadership skills with proven track record in delivering impact in a regional team in a fast-paced environment
• Excellent communication and interpersonal skills, both written and oral, with the ability to influence up, down, and across the organization
• Strong business acumen, including problem-solving, analytical and critical thinking skills.
• Experience leading new projects and initiatives from ideation to execution
• Highly organized with the ability to track numerous projects and tasks
• Confident and comfortable when working with members at various levels across multiple stakeholders and functions
• Skilled at working with data tools to pull data/insights to build out reports and deep dives
• Able to produce quality work within tight deadlines and adjust quickly to changes in priorities
• Passion for Airbnb and the mission of the company, and ability to learn and improve on the go
• Ability to work Monday through Friday for 9 hours per day (including a one-hour break) between 10 a.m. and 8 p.m. EST OR between 7 a.m. and 5 p.m PST. Your schedule may change to meet business needs and, where possible, we will take your availability into consideration.