Citi Group Treasury & Trade Solutions Client Executive - Vice President 

United Kingdom, England, London 

895372288

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Responsible for working with key stakeholders to drive deals through Implementation ensuring ramp up of revenue, product adoption and driving digital agenda for the clients.

What you’ll do:

• Work with TTS Solution Sales & Product Sales Managers to ensure understanding of key TTS Sales activities for portfolio drive completion of projects through product adoption and revenue realization.
• Provide support where necessary for the coordination of critical projects with relevant stakeholders within TTS such as Implementation of new solutions, VOC feedback and associated action plans.
• Support CITIKYC/AML requirements for new business opportunities for a defined portfolio of clients.
• Where required, lead client communication of Product migrations, regulatory changes and market updates for portfolio being a client advocate internally and support driving the change management agenda for TTS.
• Responsible for hosting proactive Client Experience TTS relationship reviews with key client contacts in addition to the Decision Maker.
• Work in close partnership with key stakeholders to have visibility of pending actions and ensure timing completion or support provided to drive adoption and revenue realization.
• As part of product adoption, responsible to ensure pricing set up is correct and for new business Product Sales pricing is clearly defined and shared with the Client Executive and client.
• Be the client advocate to ensure Client issues are addressed promptly working with partners in Service and Operations and utilize client forums such as to facilitate and drive resolution where necessary. Be responsible for driving superior client satisfaction.
• Responsible for review of monthly revenue analysis for defined client portfolio by preparing summaries/ forecasts and communicating findings to respective stakeholders
• Ensure compliance with TTS credit, risk, and TTS Sales processes where applicable
• Work closely with client to understand ad-hoc credit needs to facilitate their treasury requirements working with BCMA/GSG to ensure allocation of credit. Participate in monthly OD management process.
• Partner with TTS Solution Sales to share feedback on Product requirements / gaps.
• Manage documentation deficiency and deferral process for assigned portfolio working with Risk and Compliance to ensure adherence to Citi policies.
• Ensure AML enquiries handled promptly and thoughtfully ensuring adherence to Citi policies.
• Work in partnership with Operations and Legal partners for client novations.

What we’ll need from you:

• Significant experience in client management roles.
• Relevant Treasury / Cash Management experience.
• Excellent interpersonal, influencing and diplomacy skills to manage internal and client relationships and engage with senior management both client and Citi.
• Strong analytical and problem solving skills.
• Clear and concise written and verbal communication skills.
• Time management and organisational skills
• Dutch language capabilities are essential.
• University Degree preferred

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

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