Microsoft Director Business Program Management Consumer Learning & People Operations 

United States 

895182330

an exciting time to be here in CSO.

ayou will betheteamthatthethrough compelling learning initiatives and empowering people operations

Director, Business Program Management, Consumer, Learning & People Operationsrole is accountable forand people operationsstrategyincludingowning a,and,,role excellence,,, and otherchange management and integration projectsby planning, designing, and delivering predictable and measurable solutions forhelps scale executionsimplification that

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
  • OR equivalent experience
• 6+ years management (e.g., people, project, process, vendor, change) experience
• Experience in people operations strategy including owning a learning management system, sales compensation/compensable metrics, headcount management, role excellence, new hire onboarding, required trainings, and other change management or integration or larger initiatives/projects

Preferred Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years experience in program management , process management, process improvement
  • OR Master's Degree in Business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement
  • OR equivalent experience
• 8+ years people management experience
• Proven skills inlearning, sales compensation,program management,project management,andchange management.
• Proven experience in leadinga high-performing team of professionals across various fields ofexpertise.
• Provenconflict resolution and negotiation skills
• Demonstrated ability to collaborate and coordinate across diverse groups and levels within the organization
• Established success in relationship management, fostering trust and confidence among stakeholders, and influencing decisions throughout the organization in various contexts
• Advanced oral and written communication skills,planningand organizational abilities
• Highly analytical - ability to understand business metrics, customer, and market trends
• Ambitious, self-starter, thrives in a fast-paced, ambiguous environment, effectively manages priorities
• Confident with an ability to work and build relationships with managers, willing to take on big challenges, advocate a position, build a business case, and influence others
• Interpersonal and conflict resolutions skills that include cross-group collaboration skills tosuccessfully and independently work across many teams and functions
• A person of integrity, capable of effective judgement and decision-making skills, showing the utmost discretion in the management of confidential corporate information
• Effective understanding of Microsoft’s strategy, product, and service offerings, as well as company culture
• Desirable qualifications include formal training in project and process management, financial accounting, business strategy and operations and/or internal controls
• MBA preferred

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until September 10, 2024.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.In this role you will be expected to lead,coachand scale a high-performance team

• - Live our culture; Embody our values; Practice our leadership principles

• - Define teamobjectivesand outcomes; Enable success across boundaries; Help the team adapt and learnthrough changes

• - Attract andretainpeople; Knoweach individual’sstrengths,capabilitiesand aspirations; Invest in the growth of others

Learning

• Drive continuous learning culture in CSO by communicating and evangelizing L&D opportunities and programs

• rive engagement for CSOlearning strategyaround focused learning areas (Copilot and AI, Sales Capabilities, and core professional skills)

• Own thelearning experience for CSO and howit’sbrought to life through CSO Learning Days, CSO Academy and other key learning moments, and represent learning for CSO People Plan pillars

• Own CSO Academy as the one stop shop for learning for CSO FTEsand how they can build skills andsupport their career development plans, and the future vision of CSO Academy

• Partner with Gaming integration

Sales Compensation

• Own seller incentive programs and strategy for CSOfromtaxonomy to plan design to Employee Data Management to special incentive programs like sales contests

• Own the non-P&L compensable metricsdata and insightsprocess for quota and reporting, and drive quota process for sellers in partnership with Finance and WWIC

• Own engagement with WWIC to support consumer sales incentive plans,processesand reporting

• Own CSO employeerole strategyandtaxonomy, and creating clarity through Role Excellenceand taxonomy north star

• Drive the workforce planning process forCSOto ensure the team has the right roles,skills

• Plan andmonitorthe headcount management process in partnership with Finance and HR by owning the role and taxonomyviews into headcount

• Drive organizational readiness initiatives for CSO from required trainingcompletion reporting to new hire onboarding and other similar initiatives

Change Management and Integration

• with project management tasks

• Drive integration activities and strategy for role clarity,taxonomyand excellenceto ensureoptimalways of working as a limited integration organization

• Partner with the IntegrationManagement Team, HR, and other business partnersto create the experience for our people to drive

• Embody our