PNC Enterprise Infra Manager – Network Operations 

United States, Ohio 

894314079

As a Enterprise Infrastructure Manager within PNC’s Site Reliability Center (SRC), you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ The position is primarily based in a PNC location. Responsibilities require weekly time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
On call rotation and some travel may be needed
8 + years’ experience in Incident Management, Problem Management or other roles where indirect leadership experience was demonstrated, is desired. Previous experience in a site reliability center (SRC) incident and/or operations management needed.
• Banking or Financial Industries experience is a plus.TECHNICAL / KNOWLEDGE REQUIREMENTS:
• Layer 2 protocols such as Vlans, Spanning Tree, Trunks,
• TCP/IP and related protocols
• Knowledge of Public Telephone Switched Network: POTS, DSx (t1-t3), Gig-E, Broadband OC-x
• Troubleshooting and Configuration of Cisco Routers, 8xx series ISR – 4000, 1xxx ASR,9xxxASR
• Expert knowledge of Cisco software, licensing, features: CATOS, IOS, IOS-XE, IOX-XR, NX-OS
• Troubleshooting and Configuration of Cisco Switches: 29xx series-68xx series, Nexus 2k, 3k,5k, 7k, 9k
• Troubleshooting and Configuration of Arista Switches
• fundamentals and troubleshooting of EIGRP, OSPF, BGP, MPLS,
• fundamentals and troubleshooting of IP SEC VPNS: GetVPN, DMVPN
• Fault and performance monitoring using TrueSight Operations Manager, Riverbed NPM, Cisco Prime LMS
• Fundamentals and troubleshooting of Wan Optimization
• fundamentals and troubleshooting of end user Wireless technologies.
• fundamentals of firewalls: understanding rules, NATs, inspection, etc
• fundamentals and troubleshooting application issues: using network packet capture tools such as Wireshark, Savvius WildPackets, Reiverbed/Opnet
• ITIL Foundations or experience with concepts such as Request, Incident, Problem and Change. Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
• Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.
• Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
• Supports incident resolution and root cause analysis of production problems.
• Assists in the development and maintenance of technical, operational and service procedures, as well as process workflows for operational/applications teams.Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Implements best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System AdministrationHardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology IntegrationRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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