Snowflake PROGRAM MANAGER SUPPORT QUALITY 

United States, Texas 

893450599

• Own the program management of key areas of our support business
• Define and manage milestones, success criteria, dependencies, and change management strategies across teams to ensure programs are delivered both successfully and on time, including project deliverables that require cross-functional teams to commit to solutions
• Lead improvements to effectively impact the continuous improvement of case management to deliver faster resolutions to our customers
• Collaborate with an analytics partner to define and track the key performance indicators for benefit realization
• Develop strong partnerships with cross-functional stakeholders to continuously improve the customer experience and employee satisfaction
• Partner with business stakeholders and collaborate effectively on Support best practices including the design or reengineering of process and technology solutions that address complex business problems
• Work with a functional owner to prepare affected business areas for transition to the new way of working and potentially implementing new business processes

• A bachelor's degree or equivalent 6-10 years of work experience.
• 5 - 8 years of experience leading complex projects in a technical environment.
• 5 - 8 years of experience documenting and implementing customer support business processes across cross-functional teams.
• Demonstrated technical project management skills with the ability to manage multiple projects in a dynamic environment.
• Excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help deliver business results.
• A demonstrated ability to adapt to new technologies and learn quickly.
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients.
• Understanding of Data Warehouse fundamentals and concepts.
• Excellent team player, able to work with virtual and global cross-functional teams.

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $129,000 - $196,600.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.