Perform general administration within the HR Services team for all defined processes, tools and programmes and processes on a European and partially on a global level.
Be a contact person for the HR community and relevant stakeholders regarding the respective HR Services processes and challenges.
Maintain system wide through SAP and other relevant HR systems.
Handle standard inquiries & support through ticket service or via phone.
Timely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with tariff and work agreements.
Support and administer the digitalisation within HR Services
Identify improvement potential in all HR Services processes and administer the implementation of the improvements.
Support in the preparation of data and system audits and execute accordingly.
Provide consistent information to employees on HR Services topics according to the process and knowledge data base
Contribute to continuous improvement of HR Services procedures, processes and systems and respective documentation
Ensure correct execution of laws and regulations with regards to specific employee master data and organizational data according to defined procedures
Suggest modification of systems and processes to ensure correct execution of laws and compliance to company policies
Providing input for creation of user manuals and process mappings
Providing input for communication of standards, procedures and processes to employees, internal customers.
Participate regularly in workshops and meetings held by subject matter experts within HR Services
Key Relationships:
HR Services teams
HR Partners
Rewards Teams
Payroll Teams
Talent Acquisition
External authorities, consultants, and suppliers
Knowledge, Skills and Abilities:
Good level of affinity to and experience with HR and Business computing solutions, with SAP HR OM knowledge
Very good analytical skills and detail-oriented work style
Team player mentality
Strong customer focus and service minded
International mind-set; first experience as part of a geographically & culturally diverse team
Ability to work under pressure as well as prioritizes and completes tasks in order of importance
Requisite Education and Experience / Minimum Qualifications:
University degree or Commercial education
Up to 1 year of relevant working experience in a multi-national environment, preferably within HR
Very good command of English
Experience with Business computing solutions and with SAP HR
Good knowledge of MS-Office applications
Fully qualified/trained in job, deep knowledge in HR Shared Service set-up