- You will identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership.- You will support employees' success through establishing relationships and seek to understand what motivates individuals.- You will be responsible for performance management, ensuring daily, weekly, monthly, quarterly operational metrics are met.- You will effectively execute on management and administrative tasks such as leading team meetings, conducting regular one on ones, hiring, training, and development of employee performance.- You will establish clear and effective working relationships and communication channels with internal partners.- You will need to be able to demonstrate expertise in processing apps through reviewing apps consistently on a weekly basis.- You will provide support and guide Specialists towards solving Apps they encounter daily.