EY Payroll Transition Senior Manager - EY Global Delivery Service 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

892510873

Job purpose

The Payroll Transition Senior Manager is centrallyresponsible to drive all the transition initiatives of EY
GDS for the Payroll service line. The role will draw on prior experience of project management,large clients’ data frm multiple geographies. An in-depth understanding BPO/ shared services
environment and exposure to the Payroll domain is a mst. The role supports the initiatives of the
Global Payroll engagements.

Responsibilities

• Define standards, processes, and controls that ensure Implementation, Operations and Client

level readiness for transition frmmplementation to operational production.

Develop and communicate operational standards that are to be used during implementation

that aid in a sustainable operational solution for our client

Determine methods and tools for validation of implmentation configurations in accordanceith

Operations standards.

Develop client facing materials that orient and prepare the client for a successful understanding

and execution of transition to operational production including training, tools, processes, contact
lists, escalation procedures, operational performance measures, etc.

• Ensure high levels of customer satisfaction bydelivering project cost, schedule and quality

• Effectivelyidentify, manage, resolve and mitigate keyrisks and issues impacting the project
• delivery.
• Workwith internal teams to ensure effective procedures are established for setup of internal and

external systems, tools, and processes as part of the client transition process.

• Act as an escalation point to provide input and approval for exception based service

requirements.

• Define ongoing keyperformance measures that identifyand report on client satisfaction and team

performance related to transition activities.

• Continuallyevaluate and improve transition to service training, documentation, and procedures

based on client and team member feedback.

• Assist Implementation and Operations with determining resource needs and allocations based

on client solution and scope of service.

Interview, on board, develop and grotalent that continuallymeets or exceeds job requirements.

Functional & Technical skills

End-to-end Payroll knoledge is a must. Thorough understanding of upstream and

Should have managed multi-countryPayroll transitions in a shared service environment.

Strong in bothritten and verbal communications

Strong IT skills and can adapt quickltoorking with netechnologies

Proven capabilityto define, document and rollout procedures and processes across multiple
departments and/or groups.

yto effectivelyengage with prospects or clients to properlyposition the value and scope

yto develop standard transition methodology, tools and templates.

Qualifications & Experience

• Graduate or Post Graduate in Accounting/ Finance. MBA or Business Management skills

• An overall 10 -12years’ experience with at least 8years of relevant hands on experience on

Human Capital or Payroll transitions for large organizations.

• PMP certification will be advantage.