Amazon Business Analyst Selling Partner Insights Analytics 

United States, Washington, Seattle 

891504774

Voice of Customer (VOC) technology is used to provide deeper insight into the support experience, associate performance, and operational efficiency. As the Business Analyst, you will leverage this technology to support analytical needs of Operational teams and other stakeholders.Key job responsibilities• Create Voice of Customer language content for requested insights.
• Design and implement reporting solutions enabling stakeholders to manage the business and make effective decisions.
• Monitoring existing metrics, developing and proposing new metrics, and working across the SPS organization to make actionable intelligence available to business stakeholders.
• Developing requirements and specifications with business and development teams.
• Analyzing, diagnosing, and recommending required changes to improve the support experience for Amazon Selling Partners.
• Work with management teams across all functional areas within the SPS network to create automated and/or ad-hoc reporting.
• Validate the data quality of a variety of data sources and ensure they will support the analysis requirements.
• Utilize SQL and SAS to manipulate the data into the necessary structure. This includes outlier analysis, data linking, missing variable treatment, and data exploration
• Analyze free text data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
• Work with cross functional groups to combine VOC with other data sources and complete a full root-cause-analysis
Seattle, WA, USA

- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel

- 1+ years knowledge and direct experience with Natural Language Processing or similar Voice of Customer technology to construct queries and build reports based on unstructured free-text.