Boston Scientific EP Mapping Specialist II - Grand Rapids MI 

United States, Michigan, Grand Rapids 

89133892

Your responsibilities will include:

• Collaborate with cross-functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs
• Develop a clear strategy and capability roadmap in partnership with cross-functional teams
• Define and prioritize business requirements, with a focus on rapid engagement, piloting, and iteration
• Represent the voice of the business and end users, maintaining a deep understanding of business processes and objectives
• Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
• Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
• Align priorities across call center operations, front-end web development, and Salesforce/IT stakeholders
• Coordinate with divisional IT-business teams to ensure adequate support for Salesforce.com solutions
• Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
• Stay current on Salesforce.com features, functionality, and innovations to inform solution design
• Provide Tier 1 and Tier 2 user support in partnership with analyst teams
• Conduct primary research to identify business drivers and inform the Salesforce platform strategy
• Train call center team members on new Salesforce features, integrations, and data quality best practices
• Collaborate on application integrations that extend the Salesforce ecosystem
• Participate in global design discussions at both the project and program levels

Required Qualifications:

• Bachelor’s degree in Business Administration or a related field
• At least 2 years of experience in business, operations, or process improvement
• Minimum of 2 years of hands-on experience as a Salesforce.com Product Owner
• Minimum of 2 years of experience working within an Agile framework
• Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
• Demonstrated problem-solving abilities in addressing operational challenges
• Proven track record in conducting cost-benefit analyses and developing business cases
• Willingness and ability to travel up to 10% of the time

Preferred Qualifications:

• Master of Business Administration (MBA)
• Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
• Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
• Experience working in IT or sales-focused business environments
• Familiarity with customer relationship management (CRM) platforms and call center operations
• Strong financial acumen, including experience in budget analysis and defining business value
• Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus
• Knowledge of or experience in the medical device or healthcare industry
• Strong presentation skills with the ability to influence cross-functional teams and drive alignment

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.