Red hat Customer Success Architect 

United States 

890432618

Primary Job Responsibilities:

• Executes and documents technical engagements, as defined by the Customer Success Plan initiatives, that advance the adoption and growth in consumption of Red Hat products.

• Conducts reviews of the customer's environment and applications to ensure they are well-architected following Red Hat product best practices.

• Identifies and aggregates technical adoption blockers discovered across multiple customers and their solutions into common patterns and sales play resources.

• Be the Voice of the Customer. Share insights and best practices and connect with product leaders to remove technical barriers to adoption.

• Be curious and proactive, staying abreast of Red Hat’s ecosystem and technology changes.

Required Skills :

• Ability to lead and deliver consultative type customer-facing engagements

• Extensive experience working in enterprise software and Software-as-a-Service (SaaS) from a development, engineering, support or Quality Assurance (QA) perspective

• Experience with and practical knowledge of DevOps/Automation tools such as Ansible, CI Tools, Git, Python (or other similar/relevant experience)

• Proficient verbal and written English and Japanese communication skills, with an ability to convey complex information to customers both clearly and concisely

• Demonstrable presentation and facilitation skills

• Experience in defining and gathering goals, requirements, and defining outcomes, which can be used to drive work done and outcomes with customers

• Willingness to travel within the region, visit customers and partners, attend conferences and other events

• Deep expertise in application migration and development in container platforms.

• Deep experience building and deploying applications using modern CI/CD pipelines and DevOps practices.

• Experience with Kubernetes and containers-based platforms such as OpenShift.

One or more of the following is a plus

• Experience with customer/tenant onboarding onto an Enterprise Platform-as-a-Service environment

• Experience with breaking down communication and culture barriers between Operation and Development teams

• Work with Backstage, Red Hat Developer Spaces, or similar common developer IDE deployments.

• Experience with management, logging and observability products and solutions.

• Knowledge of virtualization technologies for application deployment and operations like VMware vSphere, KVM, etc.

• Experience with programming languages such as Java, C#, Python, Go, or Ruby.

• Experience with development technologies similar to Spring Boot, Node.js, JBoss EAP, JakartaEE, OpenJDK, and Quarkus.

• Experience with enterprise application integration technologies similar to Fuse (Camel), API management (3Scale), and AMQ Streams (Kafka).

• Experience with on-premise and data center installations including compute, storage, networking

• Understanding of broader enterprise architecture requirements that will affect application platforms such as cyber security, compliance/policy, and the broader enterprise IT and applications landscape.

• Experience or certification with any public cloud provider.

• Any Red Hat certification.